🏪 In-Store Purchases

Purchases made in-store are eligible for store credit only. These purchases follow a separate in-store return policy, which may differ from our online return guidelines. Please contact our team if you have any questions before returning an item.

🔁 Exchanges

Need a different size, color, or product? We’ve got you covered.

• Start a return for your original item.
• Once we receive your item, we can process an exchange on your behalf.
• No need to place a new order—we’ll take care of it for you.

📦 How to Start a Return

✅ To Receive a Full Refund

• Return the item in new, unused condition.
• Include original packaging or similar protective packaging.
• Include all original accessories such as headcovers, wrenches, manuals, and components.
• Include your receipt, packing slip, or order information.

Missing accessories, damaged packaging, or incomplete returns may result in a reduced refund.

🚚 Shipping Fees

Return shipping is free on eligible website orders within the continental United States. Original shipping charges, if any, are non-refundable.

🏷️ Promotional Purchases

If you return an item purchased as part of a promotion, your refund may be adjusted if the remaining items no longer qualify for the original discount.

🛠 Manufacturer Warranty

If an item has been used and later develops a defect, it may be covered by the manufacturer’s warranty rather than our return policy. We can help with warranty options such as repair, replacement, or store credit when applicable.

🚛 Drop-Ship Items

To offer a wider selection of products, some items are shipped directly from our vendor partners. These items may follow different shipping and return guidelines based on the vendor’s policies.

If you have questions about whether an item is drop-shipped or about its return eligibility, please contact support@thegolfguys.com before purchasing.