Privacy Policy

Last Updated: June 18, 2026

This Privacy Policy describes how The Golf Guys, TheGolfGuys.com, and The Golf Guys Online, including our retail and online operations (“The Golf Guys,” “we,” “us,” or “our”), collect, use, disclose, and protect personal information when you visit, use, shop from, or otherwise interact with TheGolfGuys.com and our related services, communications, marketing programs, customer support, loyalty features, product reviews, referrals, gift cards, and in-store or online transactions collectively referred to as the “Services.”

For purposes of this Privacy Policy, “you” and “your” means any individual who visits our website, makes a purchase, creates an account, contacts us, signs up for marketing, participates in loyalty or review programs, or otherwise interacts with our Services.

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal obligations, vendor relationships, marketing activities, or for other operational reasons.

When we update this Privacy Policy, we will revise the “Last Updated” date above and post the updated version on our website. Your continued use of our Services after the updated Privacy Policy is posted means you acknowledge the updated policy.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us. We may collect information directly from you, automatically through your use of our website, from third-party service providers, and from business and marketing partners.

Information You Provide Directly to Us

We may collect information you provide directly, including:

  • Contact information, such as your name, billing address, shipping address, email address, and phone number.

  • Order and transaction information, such as products purchased, order history, payment confirmation details, shipping details, returns, exchanges, refunds, gift cards, loyalty points, referrals, and customer service history.

  • Account information, such as username, password, account preferences, saved addresses, account activity, and security information.

  • Shopping information, such as items you view, search for, save, add to cart, purchase, review, or request information about.

  • Customer support information, such as messages, emails, chat content, call details, return requests, warranty inquiries, product questions, and other communications with us.

  • User-generated content, such as product reviews, ratings, photos, videos, testimonials, referral submissions, and feedback.

  • Marketing and communication preferences, such as email subscription status, SMS consent, opt-out preferences, and promotional interests.

  • In-store interaction information, if you provide information during a purchase, fitting, trade-in, repair, special order, return, or customer service interaction.

You may choose not to provide certain information, but doing so may prevent you from using some features, completing a purchase, receiving support, or participating in certain programs.

Information We Collect Automatically

When you visit or use our website, we and our service providers may automatically collect information about your device, browser, and interaction with our Services. This may include:

  • IP address;

  • browser type and version;

  • device type and operating system;

  • referring website or source;

  • pages viewed;

  • products viewed;

  • search activity;

  • cart activity;

  • checkout activity;

  • date and time of visits;

  • clicks and interactions;

  • approximate location based on IP address;

  • email open and click activity;

  • ad interaction data;

  • session data and analytics information.

We may collect this information using cookies, pixels, tags, web beacons, server logs, software development kits, and similar tracking technologies.

Information We Receive from Third Parties

We may receive information about you from third parties, including:

  • Shopify and ecommerce platform providers;

  • payment processors and fraud-prevention providers;

  • shipping carriers and fulfillment partners;

  • marketing platforms and advertising networks;

  • analytics providers;

  • customer review platforms;

  • loyalty, referral, and gift card providers;

  • email and SMS service providers;

  • social media platforms;

  • business partners;

  • public sources where permitted by law.

Any information we receive from third parties may be combined with other information we collect and used as described in this Privacy Policy.

3. How We Use Personal Information

We may use personal information for the following purposes:

To Provide Products and Services

We use personal information to:

  • process orders and payments;

  • fulfill purchases;

  • ship products;

  • provide order confirmations and updates;

  • process returns, exchanges, refunds, and cancellations;

  • provide customer service;

  • manage customer accounts;

  • administer loyalty points, referrals, reviews, promotions, and gift cards;

  • support warranties, product questions, and service requests;

  • provide in-store and online shopping support;

  • personalize your shopping experience.

To Communicate With You

We may use your information to:

  • send order updates;

  • respond to questions;

  • provide customer support;

  • send account notifications;

  • provide shipping and delivery updates;

  • communicate about returns, exchanges, refunds, or warranty issues;

  • send service-related messages;

  • respond to reviews, feedback, or complaints.

For Marketing and Advertising

We may use personal information to:

  • send promotional emails, SMS messages, and marketing communications;

  • show advertisements on our website and other websites;

  • retarget visitors who viewed products or abandoned carts;

  • personalize offers, recommendations, and website content;

  • measure ad performance;

  • conduct promotions, contests, giveaways, or referral programs;

  • analyze customer interests and shopping behavior.

You can opt out of marketing emails by using the unsubscribe link in our emails. You can opt out of SMS marketing by replying STOP to our text messages. Even if you opt out of marketing, we may still send non-promotional communications related to your orders, account, customer service requests, or transactions.

For Security, Fraud Prevention, and Legal Protection

We may use personal information to:

  • detect, prevent, and investigate fraud;

  • verify identity and payment information;

  • reduce chargeback risk;

  • prevent unauthorized account access;

  • protect our website, customers, vendors, payment processors, and business;

  • enforce our Terms of Service and other policies;

  • comply with legal obligations;

  • respond to lawful requests, subpoenas, court orders, or government inquiries;

  • protect our rights, property, safety, and the rights, property, and safety of others.

To Improve Our Business and Services

We may use personal information to:

  • improve our website and customer experience;

  • analyze website performance;

  • understand product demand;

  • improve merchandising and inventory planning;

  • evaluate marketing effectiveness;

  • develop new products, services, and features;

  • troubleshoot technical issues;

  • maintain internal records;

  • train staff and improve customer service.

4. Cookies and Tracking Technologies

Like many ecommerce websites, we use cookies and similar technologies to operate our website, remember preferences, support checkout, provide security, analyze traffic, personalize content, and deliver relevant advertising.

Cookies and similar technologies may be used by us and by third parties such as Shopify, analytics providers, advertising partners, email providers, SMS providers, and social media platforms.

These technologies may help us:

  • keep your cart active;

  • remember your preferences;

  • keep you signed in;

  • process checkout;

  • understand how visitors use the site;

  • improve website performance;

  • measure advertising results;

  • personalize product recommendations;

  • show relevant ads on other websites or platforms.

Most browsers accept cookies automatically. You can adjust your browser settings to block or delete cookies. However, blocking cookies may affect website functionality, including shopping cart, account, checkout, personalization, and other features.

Our website may recognize the Global Privacy Control signal where required by applicable law. If your browser sends a valid Global Privacy Control signal, we will treat it as a request to opt out of certain sales, sharing, or targeted advertising activities for that browser or device, where legally required and technically feasible.

Other “Do Not Track” signals may not be recognized unless required by law.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Service Providers and Vendors

We may share information with vendors who help us operate our business, including:

  • ecommerce platform providers;

  • payment processors;

  • fraud-prevention providers;

  • shipping carriers;

  • fulfillment partners;

  • customer service tools;

  • IT and website hosting providers;

  • analytics providers;

  • cloud storage providers;

  • email and SMS platforms;

  • marketing automation providers;

  • review platforms;

  • loyalty, referral, and gift card providers;

  • professional advisors such as accountants, attorneys, insurers, and consultants.

These parties may use information to perform services for us or as otherwise permitted by their own terms and privacy policies.

Business and Marketing Partners

We may disclose information to advertising platforms, analytics providers, social media platforms, and marketing partners to help us advertise, measure campaigns, personalize content, and understand customer behavior.

Depending on applicable law, some of these disclosures may be considered a “sale,” “sharing,” or use for “targeted advertising,” even though we do not sell personal information for money.

Legal, Safety, and Business Purposes

We may disclose information:

  • to comply with applicable law;

  • to respond to subpoenas, court orders, legal processes, or government requests;

  • to enforce our Terms of Service and policies;

  • to prevent fraud, abuse, security incidents, or illegal activity;

  • to protect our rights, property, safety, customers, employees, vendors, and business;

  • in connection with a merger, sale, financing, acquisition, restructuring, bankruptcy, or transfer of all or part of our business.

With Your Direction or Consent

We may disclose information when you direct us to do so or when you consent, such as when you use social media integrations, payment options, financing providers, shipping services, review platforms, or other third-party features.

6. Categories of Personal Information Disclosed

In the past 12 months, we may have collected and disclosed the following categories of personal information:

Category Examples Categories of Recipients
Identifiers Name, email, phone number, billing address, shipping address, IP address Service providers, payment processors, shipping partners, marketing partners, fraud-prevention providers
Customer records information Contact details, order information, account information, payment confirmation details Service providers, payment processors, shipping partners, customer support tools
Commercial information Products viewed, products purchased, cart activity, order history, returns, exchanges, gift cards, loyalty activity Service providers, analytics providers, marketing partners
Internet or network activity Website usage, browsing activity, device data, cookie data, email interaction data Analytics providers, advertising partners, ecommerce platform providers
Approximate geolocation Approximate location from IP address Analytics providers, fraud-prevention providers, advertising partners
User-generated content Reviews, ratings, feedback, photos, testimonials Review platforms, website visitors, marketing partners if publicly posted or used in marketing
Inferences Product interests, shopping preferences, marketing segments Marketing partners, analytics providers, advertising platforms

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

7. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money.

However, like many ecommerce businesses, we may use advertising cookies, pixels, analytics tools, and marketing platforms that may be considered a “sale,” “sharing,” or “targeted advertising” under some privacy laws.

The categories of personal information that may be sold, shared, or used for targeted advertising may include:

  • identifiers, such as email address, phone number, IP address, or online identifiers;

  • commercial information, such as products viewed or purchased;

  • internet or network activity, such as website interactions and browsing activity;

  • approximate location derived from IP address.

The categories of third parties involved may include:

  • advertising networks;

  • social media platforms;

  • analytics providers;

  • marketing platforms;

  • ecommerce and personalization partners.

You may opt out where required by law by using available website privacy controls, adjusting cookie settings where available, enabling Global Privacy Control, or contacting us using the information below.

8. SMS, Email, and Mobile Messaging Privacy

If you provide your phone number and opt in to SMS/text messaging, you agree to receive recurring text messages from or on behalf of The Golf Guys. Messages may include promotional offers, cart reminders, order updates, customer service messages, and other transactional or marketing communications.

Consent to receive marketing text messages is not required to make a purchase.

Message frequency varies. Message and data rates may apply. You are responsible for any charges from your wireless carrier.

You may opt out of SMS messages at any time by replying STOP to a message from us or by using any other opt-out method we provide. You may receive a one-time confirmation message after opting out. For assistance, reply HELP or contact us at support@thegolfguys.com.

Wireless carriers are not liable for delayed or undelivered messages.

If your phone number changes, you are responsible for updating your information or opting in again with your new number.

9. User-Generated Content

Our Services may allow you to submit product reviews, ratings, photos, videos, testimonials, comments, feedback, or other user-generated content.

If you submit content to a public area of our website or to a third-party review platform, that content may be publicly visible. We cannot control who views, copies, shares, or uses publicly available content.

Do not submit information you do not want publicly available. We are not responsible for the privacy or security of information you choose to make public.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, apps, platforms, payment providers, financing providers, shipping carriers, social media pages, review platforms, or other services that we do not control.

This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy, security, content, accuracy, or practices of third parties. You should review the privacy policies and terms of any third-party services you use.

11. Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us so we can take appropriate steps to delete the information where required by law.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

12. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission, storage, or security system is completely secure.

We cannot guarantee perfect security. You are responsible for keeping your account login credentials confidential and for notifying us promptly if you believe your account has been compromised.

Please do not send sensitive information to us through insecure channels.

13. Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

  • provide Services;

  • complete transactions;

  • maintain accounts;

  • provide customer support;

  • comply with tax, accounting, legal, and regulatory obligations;

  • resolve disputes;

  • prevent fraud;

  • enforce agreements and policies;

  • maintain business records.

Retention periods may vary depending on the type of information, the purpose for collection, legal requirements, and operational needs.

14. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right to Know / Access: You may request information about the personal information we collect, use, disclose, sell, or share.

  • Right to Delete: You may request that we delete personal information we maintain about you, subject to legal exceptions.

  • Right to Correct: You may request that we correct inaccurate personal information.

  • Right to Portability: You may request a copy of certain personal information in a portable format.

  • Right to Opt Out of Sale, Sharing, or Targeted Advertising: You may opt out of certain disclosures or uses of personal information for advertising purposes where required by law.

  • Right to Limit Use of Sensitive Personal Information: Where applicable, you may request limits on certain uses of sensitive personal information.

  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent.

  • Right to Appeal: If we deny your request, you may have the right to appeal our decision.

  • Right to Non-Discrimination: We will not discriminate against you for exercising privacy rights.

These rights are not absolute and may be subject to exceptions under applicable law.

15. How to Exercise Your Rights

To exercise privacy rights, contact us at:

Email: support@thegolfguys.com
Phone: (239) 490-9080
Mail: The Golf Guys, 3440 Renaissance Blvd Unit 8, Bonita Springs, FL 34134

We may need to verify your identity before processing your request. Verification may require information such as your name, email address, phone number, order number, billing address, or other information reasonably necessary to confirm your identity.

You may designate an authorized agent to make a request on your behalf where permitted by law. We may require proof of authorization and may ask you to verify your identity directly.

We will respond to privacy requests within the timeframe required by applicable law.

16. Managing Communication Preferences

You may opt out of promotional emails by clicking the unsubscribe link in our emails.

You may opt out of SMS marketing by replying STOP to our text messages.

You may still receive non-promotional messages related to orders, shipping, returns, customer service, account activity, security, or other transactional matters.

You may also adjust browser cookie settings or use available privacy controls on your device, browser, or our website.

17. International Users

The Golf Guys is based in the United States. If you access our Services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Data protection laws in those countries may differ from the laws in your country. Where required, we rely on appropriate legal mechanisms for international data transfers.

18. California and Other State Privacy Notice

Residents of California and certain other states may have additional privacy rights.

Depending on applicable law, you may have the right to request access to your personal information, request deletion, request correction, opt out of sale or sharing, opt out of targeted advertising, limit certain uses of sensitive personal information, and avoid discrimination for exercising your rights.

We may disclose personal information to advertising and analytics partners in ways that may be considered “sharing,” “selling,” or “targeted advertising” under certain state privacy laws. You may opt out using available website privacy controls, by enabling Global Privacy Control, or by contacting us.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

19. Financial Incentives, Loyalty Programs, and Promotions

We may offer loyalty points, rewards, discounts, referral programs, gift cards, promotions, or similar programs. These programs may require personal information such as your name, email address, phone number, purchase history, referral activity, or account information.

The value of these programs may vary based on your purchases, participation, discounts received, rewards earned, and other factors. You may choose not to participate. Program terms may be provided separately and may change from time to time.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

The Golf Guys
3440 Renaissance Blvd Unit 8
Bonita Springs, FL 34134
United States

Email: support@thegolfguys.com
In-Store Phone: (239) 948-9840
Online Support Phone: (239) 490-9080

Website: TheGolfGuys.com